:root{--bg-app:#f8fafc;--bg-surface:#fff;--bg-subtle:#f1f5f9;--border-subtle:#e2e8f0;--border-focus:#0f172a;--text-main:#0f172a;--text-muted:#64748b;--text-subtle:#94a3b8;--primary:#0f172a;--primary-hover:#1e293b;--primary-text:#fff;--brand-blue:#2563eb;--brand-emerald:#059669;--brand-amber:#d97706;--brand-rose:#e11d48;--radius-sm:6px;--radius-md:10px;--radius-lg:14px;--shadow-sm:0 1px 2px 0 #0000000d;--shadow-md:0 4px 6px -1px #00000012, 0 2px 4px -2px #0000000d;--shadow-lg:0 10px 15px -3px #00000014, 0 4px 6px -4px #0000000a}*{box-sizing:border-box;margin:0;padding:0}body{background-color:var(--bg-app);color:var(--text-main);-webkit-font-smoothing:antialiased;min-height:100vh;font-family:-apple-system,BlinkMacSystemFont,Segoe UI,Roboto,Helvetica Neue,Arial,sans-serif;line-height:1.5;overflow-x:hidden}@keyframes fadeIn{0%{opacity:0;transform:translateY(6px)}to{opacity:1;transform:translateY(0)}}@keyframes 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16px}.btn-primary:hover:not(:disabled){background-color:var(--primary-hover);box-shadow:var(--shadow-sm);transform:translateY(-1px)}.btn-primary:active:not(:disabled){transform:translateY(0)}.btn-primary:disabled{opacity:.65;cursor:not-allowed}.btn-secondary{background-color:var(--bg-surface);color:var(--text-main);border:1px solid var(--border-subtle);padding:8px 14px}.btn-secondary:hover:not(:disabled){background-color:var(--bg-subtle);border-color:#cbd5e1}.btn-secondary:disabled{opacity:.6;cursor:not-allowed}input,textarea{background-color:var(--bg-surface);border:1px solid var(--border-subtle);color:var(--text-main);border-radius:var(--radius-sm);outline:none;padding:8px 12px;font-family:inherit;font-size:.875rem;transition:border-color .15s,box-shadow .15s}input:focus,textarea:focus{border-color:var(--border-focus);box-shadow:0 0 0 1px var(--border-focus)}.toggle-switch-container{cursor:pointer;-webkit-user-select:none;user-select:none;align-items:center;gap:10px;display:inline-flex}.toggle-switch-track{background-color:#cbd5e1;border-radius:9999px;width:44px;height:24px;transition:background-color .2s cubic-bezier(.16,1,.3,1);position:relative}.toggle-switch-track.active{background-color:#0f172a}.toggle-switch-thumb{background-color:#fff;border-radius:50%;width:18px;height:18px;transition:transform .2s cubic-bezier(.16,1,.3,1);position:absolute;top:3px;left:3px;box-shadow:0 1px 3px #0003}.toggle-switch-track.active .toggle-switch-thumb{transform:translate(20px)}.custom-select-wrapper{width:100%;position:relative}.custom-select-trigger{border:1px solid var(--border-subtle);border-radius:var(--radius-sm);width:100%;height:40px;color:var(--text-main);cursor:pointer;background-color:#fff;justify-content:space-between;align-items:center;padding:0 12px;font-size:.875rem;transition:all .15s;display:flex}.custom-select-trigger:hover{border-color:#cbd5e1}.custom-select-trigger.open{border-color:var(--border-focus);box-shadow:0 0 0 1px var(--border-focus)}.custom-select-dropdown{border:1px solid var(--border-subtle);border-radius:var(--radius-md);box-shadow:var(--shadow-lg);z-index:80;background:#fff;padding:4px;animation:.15s cubic-bezier(.16,1,.3,1) slideDown;position:absolute;top:calc(100% + 4px);left:0;right:0}.custom-select-option{border-radius:var(--radius-sm);color:var(--text-main);cursor:pointer;justify-content:space-between;align-items:center;padding:8px 12px;font-size:.85rem;transition:background-color .12s;display:flex}.custom-select-option:hover{background-color:var(--bg-subtle)}.custom-select-option.selected{background-color:#f8fafc;font-weight:600}.metric-card{background:var(--bg-surface);border:1px solid var(--border-subtle);border-radius:var(--radius-lg);box-shadow:var(--shadow-sm);flex-direction:column;padding:20px 24px;transition:transform 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.15s;display:flex}.admin-nav-item:hover{background-color:var(--bg-subtle);color:var(--text-main)}.admin-nav-item.active{background-color:var(--bg-subtle);color:var(--text-main);font-weight:600}.table-responsive{-webkit-overflow-scrolling:touch;width:100%;overflow-x:auto}.data-table{border-collapse:separate;border-spacing:0;text-align:left;width:100%;min-width:680px}.data-table th{color:var(--text-muted);text-transform:uppercase;letter-spacing:.05em;border-bottom:1px solid var(--border-subtle);white-space:nowrap;background-color:#fafbfc;padding:12px 18px;font-size:.75rem;font-weight:600}.data-table td{border-bottom:1px solid var(--border-subtle);background-color:var(--bg-surface);padding:14px 18px;font-size:.875rem;transition:background-color .15s}.data-table tr:hover td{background-color:#fafafa}.status-badge{white-space:nowrap;border-radius:9999px;align-items:center;gap:4px;padding:2px 8px;font-size:.75rem;font-weight:600;display:inline-flex}.status-badge.pending{color:#92400e;background-color:#fef3c7}.status-badge.processing{color:#1e40af;background-color:#dbeafe}.status-badge.resolved{color:#065f46;background-color:#d1fae5}.status-badge.rejected{color:#991b1b;background-color:#fee2e2}.status-badge.ignored{color:#475569;background-color:#f1f5f9}.cat-badge{border-radius:6px;align-items:center;gap:5px;padding:3px 10px;font-size:.8rem;font-weight:600;line-height:1.3;display:inline-flex}.cat-badge.cat-account{color:#1d4ed8;background-color:#eff6ff;border:1px solid #bfdbfe}.cat-badge.cat-copyright{color:#b91c1c;background-color:#fef2f2;border:1px solid #fecaca}.cat-badge.cat-bug{color:#b45309;background-color:#fffbeb;border:1px solid #fde68a}.cat-badge.cat-general{color:#334155;background-color:#f8fafc;border:1px solid #e2e8f0}.cat-badge.cat-spam{color:#64748b;background-color:#f1f5f9;border:1px solid #cbd5e1}.cat-badge.cat-auth{color:#15803d;background-color:#f0fdf4;border:1px solid #bbf7d0}.tier-badge{border-radius:6px;align-items:center;gap:4px;padding:3px 10px;font-size:.8rem;font-weight:600;display:inline-flex}.tier-badge.tier-1{color:#166534;background-color:#f0fdf4;border:1px solid #bbf7d0}.tier-badge.tier-2{color:#854d0e;background-color:#fefce8;border:1px solid #fef08a}.tier-badge.tier-3{color:#9f1239;background-color:#fff1f2;border:1px solid #fecdd3}.status-chip-btn{border:1px solid var(--border-subtle);color:var(--text-muted);cursor:pointer;-webkit-user-select:none;user-select:none;background-color:#fff;border-radius:7px;align-items:center;gap:5px;padding:6px 12px;font-size:.8rem;font-weight:500;transition:all .15s;display:inline-flex}.status-chip-btn:hover{color:var(--text-main);background-color:#f8fafc;border-color:#94a3b8}.status-chip-btn.active-processing{color:#fff;background-color:#1e40af;border-color:#1e40af;font-weight:600;box-shadow:0 1px 2px #1e40af33}.status-chip-btn.active-resolved{color:#fff;background-color:#059669;border-color:#059669;font-weight:600;box-shadow:0 1px 2px #05966933}.status-chip-btn.active-pending{color:#fff;background-color:#b45309;border-color:#b45309;font-weight:600;box-shadow:0 1px 2px #b4530933}.status-chip-btn.active-rejected{color:#fff;background-color:#dc2626;border-color:#dc2626;font-weight:600;box-shadow:0 1px 2px #dc262633}.modal-overlay{-webkit-backdrop-filter:blur(3px);backdrop-filter:blur(3px);z-index:100;background-color:#0f172a73;justify-content:center;align-items:center;padding:16px;animation:.15s ease-out fadeIn;display:flex;position:fixed;inset:0}.modal-content{background:var(--bg-surface);border-radius:var(--radius-lg);box-shadow:var(--shadow-lg);border:1px solid var(--border-subtle);flex-direction:column;width:100%;max-width:820px;max-height:90vh;animation:.2s cubic-bezier(.16,1,.3,1) scaleIn;display:flex;overflow:hidden}.chat-timeline{flex-direction:column;gap:14px;display:flex}.chat-bubble{border-radius:var(--radius-md);border:1px solid var(--border-subtle);padding:14px 16px;font-size:.875rem;animation:.2s ease-out fadeIn}.chat-bubble.inbound{border-left:3px solid var(--brand-blue);background-color:#fff}.chat-bubble.outbound{border-left:3px solid var(--primary);background-color:#f8fafc}@media (width<=768px){.public-header{flex-direction:column;gap:10px;align-items:flex-start!important;padding:12px 16px!important}.public-header-contacts{flex-direction:column;gap:6px!important;font-size:.78rem!important}.public-main-container{margin:20px auto!important;padding:0 12px!important}.public-hero-title{font-size:1.5rem!important}.public-search-box{flex-direction:column}.public-search-box button{width:100%}.admin-layout{flex-direction:column}.admin-sidebar{border-right:none;border-bottom:1px solid var(--border-subtle);width:100%;padding:12px 16px}.admin-sidebar nav{flex-wrap:wrap;gap:6px;display:flex}.admin-nav-item{width:auto;margin-bottom:0;padding:6px 12px;font-size:.8rem}.admin-topbar{padding:0 16px}.admin-main main{padding:16px!important}.metrics-grid-responsive{grid-template-columns:1fr 1fr!important;gap:12px!important}.form-row-responsive{grid-template-columns:1fr!important;gap:12px!important}.modal-overlay{padding:0}.modal-content{border-radius:0;max-width:100%;height:100vh;max-height:100vh}}@media (width<=480px){.metrics-grid-responsive{grid-template-columns:1fr!important}}